Frequently asked questions
How long will it take for my e-shop order to arrive?
If the items you have ordered are in stock, delivery will be 1-3 working days.
How much is delivery?
Standard delivery is charged at £5.40, including VAT, for orders below £100. For orders over £100, delivery is free of charge.
Do I need an account to place an online order?
You do not need to open an account with HS-UK to place an order online. All you need is a valid credit or debit card.
How can I pay for my e-shop order?
Online payments can be made by credit or debit card (via SagePay), or PayPal.
How do I return an item?
Please contact us first if you wish to return an item. Goods may be returned only by prior written consent from the Company. Email firstname.lastname@example.org or telephone (01279) 883916 to arrange a return. Returned goods must be sent carriage paid and insured in transit.
Can I buy all HS-UK products on the e-shop?
I can’t find the item I am looking for online, what shall I do?
Please telephone us on (01279) 883916, or drop us an email at email@example.com, and we will get back to you as soon as possible.
I would like to buy in bulk, can I get a better price?
We’d be happy to discuss a quotation with you. Please telephone us on (01279) 883916 or drop us an email at firstname.lastname@example.org.
Do you ship e-shop orders outside the UK?
Due to Worldwide distributor agreements, the products shown on the e-Shop are available for online purchase in the UK only.
Where can I find the latest HS-UK price list?
Where can I find the latest HS-UK catalogue?
I want to discuss a product, what number do I call?
Don’t hesitate to contact us today on (01279) 883916.
Is the HS-UK e-shop secure?
The e-Shop is fully HTTPS, meaning that all data you exchange with the e-Shop is encrypted in transit. Payment is conducted via one of our trusted partners; PayPal or SagePay, who are both fully PCI-DSS compliant. Haag-Streit UK never sees or handles your card details.
What do you do with my data when I purchase online?