Frequently asked questions


How long will it take for my e-shop order to arrive?

If the items you have ordered are in stock, delivery will be 1-3 working days.


How much is delivery?

Standard delivery is charged at £7.20, including VAT.


Do I need an account to place an online order?

You do not need to open an account with HS-UK to place an order online. All you need is a valid credit or debit card.


How can I pay for my e-shop order?

Online payments can be made by credit or debit card via SagePay.


How do I return an item?

Please contact us first if you wish to return an item. Goods may be returned only by prior written consent from the Company. Email or telephone (01279) 883916 to arrange a return. Returned goods must be sent carriage paid and insured in transit. 


Can I buy all HS-UK products on the e-shop?

A selection of HS-UK’s best-selling products can be found on this e-shop. Our complete portfolio of optometry and ophthalmic equipment is available in our price list and catalogue.


I can’t find the item I am looking for online, what shall I do?

Please telephone us on (01279) 883916, or drop us an email at, and we will get back to you as soon as possible.


I would like to buy in bulk, can I get a better price?

We’d be happy to discuss a quotation with you. Please telephone us on (01279) 883916 or drop us an email at


Do you ship e-shop orders outside the UK?

Due to Worldwide distributor agreements, the products shown on the e-Shop are available for online purchase in the UK only.


Where can I find the latest HS-UK price list?

The HS-UK price list is available to download here and can also be viewed as a digital document here.


Where can I find the latest HS-UK catalogue?

The HS-UK catalogue is available to download here and can also be viewed as a digital document here.


I want to discuss a product, what number do I call?

Don’t hesitate to contact us today on (01279) 883916.


Is the HS-UK e-shop secure?

The e-Shop is fully HTTPS, meaning that all data you exchange with the e-Shop is encrypted in transit. Payment is conducted via SagePay which is fully PCI-DSS compliant. Haag-Streit UK never sees or handles your card details.


What do you do with my data when I purchase online?

We use the data you have provided to handle your order and deliver your items. If you have consented to your information being retained and used, we will keep you informed about future Haag-Streit UK products, services, education and events. The HS-UK e-Shop uses cookies. Some cookies on the site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, log-in or interact with the site by doing something that goes beyond clicking on simple links. For further information please view Section 7 of our Privacy Policy.